Xensam: SAM Disrupters
Xensam is the leading provider of AI-powered, cloud-hosted Software Asset Management technology. We’re looking for key players to join us as we scale our impact and build the Xensam team together. We take our culture seriously and strive to maintain the excellence, energy & enthusiasm that flows through the organization today.

We look for candidates who are passionate about what they do and ready to work the Xensam way. We know that experience counts, but we also know that it’s you, the person behind the experience, that makes it count.

About the role
We are now looking for a customer-focused and collaborative colleague to join our growing team in Romania. You will be working with our technical support team and providing high-quality support to customers worldwide. You will support with testing (QA) of our technical solutions and guide and educate our users on how to best configure and make use of our Software.

Responsibilities

• Providing technical assistance to customers and end-users.
• Diagnosing and resolving software-related issues.
• Communicating effectively with customers.
• Managing and documenting support tickets.
• Collaborating with the technical team for issue resolution.
• Staying updated on Xensam's software products and features.
• Gathering and relaying customer feedback for product improvement.

Qualifications

We are seeking individuals who are service-oriented problem solvers and have a passion for learning new things. To succeed in this role, we also value the following qualifications:

• 1+ years of Technical Support experience for a B2B SaaS software.
• Good basic technical competence.
• Service-oriented & problem-solving mindset.
• Effective Google research skills.
• Proficiency in Windows/Mac/Linux.
• Excellent communication skills in English and German.
• Self-motivated and target-oriented, with a hunger to develop within the company.

Please note: if you have experience in Software Asset Management, you will be prioritized in this recruitment.

What you get

• A key role in an exciting international expansion.
• The opportunity to help build our office in Romania from the ground up.
• A dynamic work environment with a high degree of responsibility.
• Competitive salary and benefits.
• If sales targets are met, all employees enjoy an annual destination trip.
• Join an ambitious and diverse team, and work with cutting-edge technology in the fastest-growing SAM software on the market.
• An opportunity to shape your career growth while contributing to the company’s success.
• Other location-specific benefits.

At Xensam, our core values define our culture:

Rebellious: We encourage a spirit of freedom and initiative within responsibility.

Humane: We foster a caring, inclusive environment that values diversity and respects individuality.

Harmonious: We promote work-life balance, creating a pleasant, supportive workplace.

Join Xensam for a balanced, collaborative, and growth-focused work environment. If you're a team player ready to thrive, APPLY now!

As part of our recruitment process, we conduct background checks on final candidates to fulfill our commitments to customers and ensure a safe work environment.